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Head of Client Operations
Job Summary
Advertiser
Salary / Rate
Posted
threepeople
£65,000 - £75,000
24th March 2025
Location
Start Date
London
Type
Job Sector
Permanent
Customer Service & Call Centres
Head of Client Operations London (travel required) £65k to £75k p.a. + bonus + benefits
Exciting fast paced role, working to oversee and drive performance and support the delivery of new products and services.
The Role
As Head of Client Operations, you will be responsible for the performance of service delivery partners, and managing performance against contracted outcomes and KPIs. Covering front line and support teams, customer services, billing, operations and complaints, your main responsibilities will include:
Build and maintain strategic partnerships, assuring delivery against agreed outcomes
Lead and manage the delivery of customer service strategy / customer contact strategy / channel offering
Create a culture of performance improvement through the use of data and analytics
Drive initiatives across the customer journey which deliver effectiveness and efficiency
Support the delivery of new products and services to ensure they embed smoothly into the operation
