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Service Complaint Decider
Job Summary
Recruiting Service
Army
SERVE Ref/JPAN/URN
APC/CMOps/20250513_17945
NATO Rank(s)
OF-4 - Cdr - Lt Col - Wg Cdr
UK Rank(s)
Lieutenant-Colonel
Closing date
10/06/2025 23:55
Anticipated start date
June 2025
Commitment length
12 months
Post Owner Email
charles.routh603@mod.gov.uk
Open to personnel from
Army
Branch/Trade/Profession
Any
Specialisation
Personnel
Location
APSG
Region
Hampshire
Country
United Kingdom
Engagement type
Volunteer Ex Regular Reserve
Task requirements
Three OF4 Service Complaints Decision Body posts is available under Voluntary Employment ex Regular Reserves (VeRR) terms of service. These would suit someone seeking the flexibility of part-time work for up to 90 days pa, potentially as part of a portfolio career. The initial contract will be for 12 months but can be extended in accordance with Reserve Land Forces Regulations up to the age of 65. Maximum age at time of acceptance is 60 years old.
The Service Complaints Decision Body is a critical appointment within the Service Complaints system and is a very individual responsibility. They are responsible in law for their determination, including at Employment Tribunal and Judicial Review. The decision that they make will have profound consequences on the individuals involved and on the institution. These decisions and determinations are binding and irrevocable unless overturned by either a formally appointed Appeal Body or by the Service Complaints Ombudsman for the…
