Bank of America is one of the world’s largest financial institutions, serving approximately 66 million customers across more than 35 countries. Headquartered in Charlotte, North Carolina, the bank offers a broad range of services, including consumer banking, wealth management, corporate finance, and investment banking. Its global workforce of over 200,000 employees is guided by a commitment to responsible growth, emphasising ethical conduct, operational excellence, and sustainable business practices.
The bank's operations are structured around several key divisions: Consumer Banking, Global Wealth & Investment Management, Global Banking, and Global Markets. This diversified approach enables Bank of America to serve a wide array of clients, from individual consumers to large multinational corporations. The company has consistently focused on integrating digital innovation into its services, enhancing customer experience through mobile and online banking platforms.
Bank of America places a strong emphasis on fostering an inclusive workplace culture. The company actively promotes diversity and inclusion initiatives, aiming to reflect the communities it serves. Employee resource groups, such as the Military Support & Assistance Group (MSAG), play a pivotal role in supporting various employee communities, including veterans and military families. These groups provide networking opportunities, mentorship, and resources to help employees thrive within the organisation.
Demonstrating its commitment to the armed forces, Bank of America signed the UK's Armed Forces Covenant in 2015. In recognition of its support, the bank received the Defence Employer Recognition Scheme Gold Award in 2016. The Military Support & Assistance Group (MSAG), established in the UK in 2012, supports efforts to attract, integrate, retain, and develop military veterans and their families within the organisation. MSAG provides a network for military and military spouse diverse talent across the bank, promoting awareness of the skills and ethos of military service. Through these initiatives, Bank of America underscores its dedication to supporting the armed forces community.