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SO1 Career Management Service Complaints Decision Body (21117)
Job Summary
Recruiting Service
Army
SERVE Ref/JPAN/URN
2256364
NATO Rank(s)
OF-4 - Cdr - Lt Col - Wg Cdr
UK Rank(s)
Lieutenant-Colonel
Closing date
06/06/2026 23:55
Anticipated start date
July 2026
Engagement type
FTRS - HC Reserve Staff Group
Commitment length
60 mths
Post Owner Email
Army Pers-APSG-ASCS-Ops-SO2@mod.gov.uk
Open to personnel from
Army
Branch/Trade/ Profession
Any
Specialisation
Personnel
Location
Glasgow
Country
United Kingdom
City
Glasgow
Job Description
This is a new post acting as a Service Complaints Decision Body dealing specifically with complaints relating to Career Management. It is offered on FTRS (HC) Reserve Staff Group TACOS, as detailed in the Reserve Land Forces Regulations.
The postholder must decide Service Complaints on behalf of the Army Board / Defence Council in accordance with JSP 831. As such they must write SC determinations, taking appropriate advice where necessary, and where they find that a complainant has been wronged, must identify suitable redress within delegated powers, including financial redress. Roles and Responsibilities include: • Deciding on Career Management Service Complaints within prescribed timelines. • Identifying lessons for improvement and making recommendations for the development of Service Complaint and Career Management policies and processes. • Exploiting Continuing Professional Development opportunities to maintain competency as a Service Complaints Decision Body.…
