SO2 Unit Assist E (21431)

Job Summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2009241

NATO Rank(s)

OF-3 - Lt Cdr - Maj - Sqn Ldr

UK Rank(s)

Major

Closing date

10/07/2026 23:55

Anticipated start date

August 2026

Engagement type

FTRS - Home Commitment

Commitment length

36 months

Post Owner Email

Maj Charles Routh

Open to personnel from

Army

Branch/Trade/ Profession

Any

Specialisation

Personnel

Location

Army Service Complaints, APSG, HQ Army

Job Description

Working as part of a five strong team within Army Service Complaints, this  role is to manage internal Service Complaints, provide outreach and when required support Army Deciders and G1 staff, ensuring all complaints are effectively progressed through life from Admissibility to a Decision.

Roles and responsibilities: 
1. Manage and progress complaints within the Secretariat from Admissibility through to final Decision, using the online Case Management System.
2. Liaise internally with the admissibility team, legal and with APC, and externally with Deciders and G1 Staff to assist in the progress and administration of SCs.
3. Through a detailed knowledge of SC policy, provide advice, direction & support to Deciders and G1 Staff and inform them of any policy changes.
4. Provide guidance and oversight to ensure and assure the compliance of Service Complaints assigned to a Decision Body in the Field Force.
5. Engage directly with Deciders and their G1 Staff to…

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