Core Processing Lead

Job Summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2307597

NATO Rank(s)

OF-2 - Lt - Capt RM - Capt - Flt Lt

UK Rank(s)

Captain

Closing date

15/07/2026 17:00

Anticipated start date

October 2026

Engagement type

FTRS - Home Commitment

Commitment length

36 months

Open to personnel from

Army

Branch/Trade/ Profession

Adjutant General’s Corps

Specialisation

Personnel

Location

1 SSAU

Country

United Kingdom

City

Cardiff

Job Description

Position Role:  Leads high-volume transactional services in SSAU, ensuring efficient, accurate processing, prioritising workflow, and managing escalations.

Responsibilities:

  1. Lead core processing services, ensuring timely, accurate handling of routine transactions per agreed SLAs and operational priorities.
  2. Manage high-volume workflows by allocating and prioritising tasks to ensure service continuity and efficient resource use.
  3. Serve as main escalation point for complex, non-standard, or urgent processing issues, ensuring timely resolution or referral as needed.
  4. Coordinate with Triage and Specialist Leads to ensure effective work routing and smooth end-to-end service delivery across SSAU functions.
  5. Drive core processing improvements by identifying inefficiency, enhancing workflows, and boosting quality, consistency, and SLA compliance.
  6. Maintain oversight of processing quality, ensuring accuracy, compliance, and adherence to established processes and standards.
  7. Serve as Unit…

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