Triage Lead

Job Summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2307598

NATO Rank(s)

OF-2 - Lt - Capt RM - Capt - Flt Lt

UK Rank(s)

Captain

Closing date

15/07/2026 17:00

Anticipated start date

October 2026

Engagement type

FTRS - Home Commitment

Commitment length

36 months

Open to personnel from

Army

Branch/Trade/ Profession

Adjutant General’s Corps

Specialisation

Personnel

Location

1 SSAU

Country

United Kingdom

City

Cardiff

Job Description

Position Role: The Triage Lead manages demand intake, prioritises and routes requests, balances workloads, ensures timely delivery, and acts as unit liaison.

Responsibilities:

  1. Lead the SSAU triage function, ensuring effective intake, prioritisation, and routing of all incoming demand.
  2. Define, maintain, and apply triage criteria, workflows, and routing rules to support consistent and auditable decision‑making.
  3. Ensure timely and appropriate allocation of work to Core Processing or Specialist functions in line with service priorities and capacity.
  4. Serve as main contact for unit personnel and external stakeholders, managing expectations and resolving initial queries efficiently.
  5. Monitor demand patterns, volume, and complexity. Identifying risks or pressures and informing workforce planning and process improvement.
  6. Maintain situational awareness across SSAU workflows to support service resilience and continuity.
  7. Serve as Unit Liaison for designated units, ensuring clear…

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