SO1 Career Management Service Complaints Decision Body (SO1 CM SC DB)

Job Summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2256364

NATO Rank(s)

OF-4 - Cdr - Lt Col - Wg Cdr

UK Rank(s)

Lieutenant-Colonel

Closing date

02/03/2026 17:00

Anticipated start date

April 2026

Engagement type

FTRS - Home Commitment

Commitment length

36 months

Post Owner Email

charles.routh603@mod.gov.uk

Open to personnel from

Army

Branch/Trade/Profession

Any

Specialisation

Personnel

Location

Army Service Complaints Secretariat, APSG, Glasgow

Country

United Kingdom

City

Glasgow

Job Description

This is a new FTRS (HC) post acting as a Service Complaints (SC) Decision Body (DB) resolving Service Complaints specifically relating to Career Management. 

Based in the Army Personnel Centre, Glasgow, but working remotely for much of the time, the Roles and Responsibilities include:
Deciding on Career Management Service Complaints within prescribed timelines.
Idntifying lessons for improvement and making recommendations for the development of Service Complaint and Career Management policies and processes.
Exploiting Continuing Professional Development opportunities to maintain competency as a Service Complaints Decision Body.
Conduct secondary duties and tasks as required by the SC Secretary.

The SC DB is a critical appointment within the SC system and is a very individual responsibility. They are responsible in law for their determination, including at Employment Tribunal and Judicial Review. The decisions that they make will have profound consequences on the…

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