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SO1 Career Management Service Complaints Decision Body (SO1 CM SC DB)
Job Summary
Recruiting Service
Army
SERVE Ref/JPAN/URN
2256364
NATO Rank(s)
OF-4 - Cdr - Lt Col - Wg Cdr
UK Rank(s)
Lieutenant-Colonel
Closing date
02/03/2026 17:00
Anticipated start date
April 2026
Engagement type
FTRS - Home Commitment
Commitment length
36 months
Post Owner Email
charles.routh603@mod.gov.uk
Open to personnel from
Army
Branch/Trade/Profession
Any
Specialisation
Personnel
Location
Army Service Complaints Secretariat, APSG, Glasgow
Country
United Kingdom
City
Glasgow
Job Description
This is a new FTRS (HC) post acting as a Service Complaints (SC) Decision Body (DB) resolving Service Complaints specifically relating to Career Management.
Based in the Army Personnel Centre, Glasgow, but working remotely for much of the time, the Roles and Responsibilities include: Deciding on Career Management Service Complaints within prescribed timelines. Idntifying lessons for improvement and making recommendations for the development of Service Complaint and Career Management policies and processes. Exploiting Continuing Professional Development opportunities to maintain competency as a Service Complaints Decision Body. Conduct secondary duties and tasks as required by the SC Secretary.
The SC DB is a critical appointment within the SC system and is a very individual responsibility. They are responsible in law for their determination, including at Employment Tribunal and Judicial Review. The decisions that they make will have profound consequences on the…