Customer Success Lead - Defence Tech start-up

Job Summary

Advertiser Salary / Rate Posted
3Search Neg
2nd July 2026
Location Start Date
London
Type Job Sector
{} Defence

Defence Tech start-up seeking to appoint a Customer Success Lead to own the mobilisation, onboarding, and first-year value realisation across UK Defence customers as they build towards a future Series A fundraise and future scaling. Role Work with customers and own the CS-relevant pre-sales activity (eg supporting PoCs), initial delivery and subsequent scale-up of projects with strategic (and often highly complex) enterprise customers Plan and execute an appropriate build-out of the CS team over the next 1-2 years (and beyond) Build the appropriate processes for the CS team and its interaction with wider functions to ensure efficient and effective operations Be personally responsible for elements of revenue growth within established strategic accounts Own the surveying and subsequent NPS scores for each account, and initiate continuous improvement approaches as required Work across both Government (eg MoD) and commercial accounts Explore innovative new ways to improve efficiency of CS…

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