Functional Consultant (D365 - Customer Insights and Journeys)

Job Summary

Advertiser Salary / Rate Posted
Network IT £55,000
17th February 2026
Location Start Date
Birmingham
Type Job Sector
contract IT, Telecoms & Digital

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery accountability. Role Overview and Responsibilities As the Functional Lead for Dynamics 365 CE , you will own the functional design, configuration, and optimisation of Customer Insights and Customer Journeys , ensuring the platform delivers measurable business value and aligns with wider digital…

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