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Deskside Support Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Ryder Reid Legal Limited
Neg
17th February 2026
Location
Start Date
London
Type
Job Sector
{}
IT, Telecoms & Digital
Deskside Support Analyst - London Global Law Firm | Competitive Salary We are supporting a leading international law firm in their search for an experienced Deskside Support Analyst to join their London office. This is a key role providing high‑quality 1st and 2nd line support to users across the London and EU offices, as well as visiting attorneys from overseas. The role offers excellent variety, visibility across global teams, and the chance to work in a highly professional, fast‑paced legal environment. Key Responsibilities Act as the 1st/2nd line support point for London and EU usersHandle escalations from the managed services providerTroubleshoot hardware, software, mobile and AV/VC issuesSupport WebEx, Zoom and MS Teams meetingsImage laptops, maintain devices, stock levels and equipment inventoryDeliver onboarding and inductions for new joinersKeep documentation up to date in ServiceNowContribute to IT projects and wider improvement initiativesParticipate in weekend on‑call rota…
