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SO2 Unit Assist B (20405)
Job Summary
Recruiting Service
Army
SERVE Ref/JPAN/URN
2257531
NATO Rank(s)
OF-3 - Lt Cdr - Maj - Sqn Ldr
UK Rank(s)
Major
Closing date
25/03/2026 23:55
Anticipated start date
April 2026
Engagement type
FTRS - Home Commitment
Commitment length
36 months
Post Owner Email
charles.routh603@mod.gov.uk
Open to personnel from
Army
Branch/Trade/ Profession
Any
Specialisation
Personnel
Location
Army Service Complaints, APSG, HQ Army
Country
United Kingdom
City
Salisbury
Job Description
Working as part of a four person team within Army Service Complaints, the role of the SO2 Unit Assist Case Manager is to manage internal Service Complaints, and when required support Army Deciders and G1 staff, ensuring all complaints are effectively progressed through life from Admissibility to a Decision.
Roles and responsibilities: 1. Manage and progress complaints within the Secretariat from Admissibility through to final Decision, using the online Case Management System. 2. Liaise internally with the admissibility team, legal and with APC, and externally with Deciders and G1 Staff to assist in the progress and administration of SCs. 3. Through a detailed knowledge of SC policy, provide advice, direction & support to Deciders and G1 Staff and inform them of any policy changes. 4. Provide guidance and oversight to ensure and assure the compliance of Service Complaints assigned to a Decision Body in the Field Force. 5. Engage directly with Deciders and…
