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Notes:
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Services Manager
Job Summary
Advertiser
Salary / Rate
Posted
Reed Technology
£55,000
25th February 2026
Location
Start Date
East Anglia
Type
Job Sector
permanent
IT
Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk, while contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. Key Responsibilities As Service and Support Lead, you will: Lead, motivate and develop a team of technical support engineers and analysts Manage the day-to-day operation of the service desk, ensuring high-quality end-user support Act as an escalation point for complex technical issues while empowering your team to resolve incidents efficiently Drive service improvements,…
