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Customer Advice & Support Advisor - Kelso Library Contact Centre - SBO09822
Job Summary
Advertiser
Salary / Rate
Posted
SCOTTISH BORDERS COUNCIL
£20,001 - £30,000
25th February 2026
Location
Start Date
Kelso
Type
Job Sector
contract
Public Sector & Civil Service
Job Details Grade: 5A Hourly Rate: £14.24 - £15.41 Salary: £18203.21 - £19697.88 per annum Contract Duration: Permanent Hours: 24.5 Interviews will take place within week commencing 23rd March 2026 Role Purpose Are you a people person with a passion for helping others? Do you thrive in a small friendly team environment? If so, we have an exciting opportunity for you to join our team located within the busy Kelso Library Contact Centre. As a Customer Advisor, you’ll play a key role in delivering high-quality support to residents and visitors across the Scottish Borders. Your day-to-day tasks will include: Handling Live Chat, online contact forms, and customer emails Updating Council Tax and Non-Domestic Rates accounts to ensure accurate billing Assessing Blue Badge and Bus Pass applications Providing face-to-face, telephone, and digital support across a wide range of council services Supporting the delivery of a welcoming and inclusive library service to the local community We’re…
