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Guest Experience Specialist - Ole & Steen
Job Summary
Advertiser
Salary / Rate
Posted
Ole and Steen
Neg
26th February 2026
Location
Start Date
London
Type
Job Sector
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Hospitality & Catering
Guest Experience Specialist - Ole & Steen Guest Experience Specialist Shape the future of guest experience at one of London's most loved bakery brands. At Ole & Steen, great hospitality continues long after a guest leaves our stores. We are looking for a Guest Experience Specialist to own and elevate how we respond to guest feedback across email, phone, and digital channels. This is not an in-store, customer-facing role. Instead, you will be the central expert for guest communications - ensuring every interaction reflects our warm, human brand voice, and turning feedback into meaningful improvements across the business. About the role You will take full ownership of reactive guest communications - from first contact through to resolution - ensuring every case is handled with empathy, professionalism, and efficiency. Beyond resolution, you will analyse feedback data, identify trends, produce reports, and influence decisions across Operations, Marketing, and Central Production. This…
