SO2 Unit Assist Case Manager A (22123)

Job Summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2257529

NATO Rank(s)

OF-3 - Lt Cdr - Maj - Sqn Ldr

UK Rank(s)

Major

Closing date

14/10/2026 23:55

Anticipated start date

April 2027

Engagement type

FTRS - Home Commitment

Commitment length

36 months

Post Owner Email

Army Pers-APSG-ASCS-Ops-SO1@mod.gov.uk

Open to personnel from

Army

Branch/Trade/ Profession

Any

Specialisation

Personnel

Location

Army Service Complaints, APSG, HQ Army, Andover

Job Description

Working as part of a five strong team within Army Service Complaints, this post deputises for the SO1 Case Management Team Leads and manages  Service Complaints being investigated and decided by the Army Service Complaints Secretariat (ASCS). Addiitonally, when required, the postholder will support Army Deciders and G1 staff, ensuring all complaints are effectively progressed through life from Admissibility to a Decision.

Roles and responsibilities: 
1. Engage with external Decision Bodies (DB) and G1 Staff to support investigations and achieve timely and fair resolution of Service Complaints (SC).
2. Through a detailed knowledge of SC policy, provide advice, direction and support to external DBs and G1 Staff and inform them of any policy changes.
3. Using extensive J1 and military knowledge, contribute to Local Grievance Resolution (LGR) to support resolution prior to the Formal SC process.
4. Manage and progress SC within SC Sec to final Decision, maintain…

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