WO MIS (22122)

Job Summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2103444

NATO Rank(s)

OR-8 - WO2

UK Rank(s)

Warrant Officer 2

Closing date

14/10/2026 23:55

Anticipated start date

April 2027

Engagement type

FTRS - Home Commitment

Commitment length

36 months

Post Owner Email

Army Pers-APSG-ASCS-Ops-SO1@mod.gov.uk

Open to personnel from

Army

Branch/Trade/ Profession

Any

Specialisation

Personnel

Location

Army Service Complaints, APSG, HQ Army, Andover

Job Description

Provides Management of Information Systems (MIS) and support to 1st, 2nd and 3rd Line of Defence assurance for Case Management Systems (CMS) management.

1. Prepare, update and maintain, including trend analysis, all SC MIS for the Army including returns for MoD and the Armed Forces Commissioner (AFC).
2. Oversee assurance and compliance of Army SC Sec processes in line with legislation to ensure complaints are recorded and managed correctly on CMS.
3. Train, manage and mentor the SA MIS and Assurance.
4. Identify and report CMS change requirements, manage user acceptance testing and delivery as an Army SC SME, acting as a facilitator with PIIAC.
5. Produce, assure and analyse CMS reports to answer external requests for data, PQs, FOIs and MoD, and internal queries across the Army.
6. Write and maintain external MIS guides for analysing CMS reports and instructions for the production of internal statistics and the AFC annual report.
7. Assist in…

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