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Notes:
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Team Leader
Job Summary
Advertiser
Salary / Rate
Posted
Hoop Recruitment
Neg
28th February 2026
Location
Start Date
Llanpumsaint
Type
Job Sector
permanent
Customer Service & Call Centres
Location: Swansea (Hybrid: 3 days office / 2 days WFH) Salary: From £30,000 excellent benefits Employment Type: Full-time, permanent Hoop Professional Services & HR are delighted to be supporting a leading organisation within the financial services sector in the search for an experienced Contact Centre Team Leader to join their high-performing Swansea operation. They’re now looking for an inspiring people leader to take responsibility for a frontline team in a busy, customer-focused financial services environment. The Role As a Contact Centre Team Leader, you will: Lead, motivate and develop a team of 10–12 team members Maintain high levels of efficiency, service and customer experience Plan resource, oversee work allocation and manage recruitment with HR Build a positive, engaged, high-performing team culture Provide coaching, support and training to ensure capability across key tasks Manage all people processes including 1:1s, performance reviews and team meetings Support the…
