"SO1 Case Management and Investigations "

Job Summary

Recruiting Service

Army

SERVE Ref/JPAN/URN

2257528

NATO Rank(s)

OF-4 - Cdr - Lt Col - Wg Cdr

UK Rank(s)

Lieutenant-Colonel

Closing date

30/10/2026 17:00

Anticipated start date

December 2026

Engagement type

FTRS - Home Commitment

Commitment length

36 months

Post Owner Email

jim.fallon845@mod.gov.uk

Open to personnel from

Army

Branch/Trade/ Profession

Any

Specialisation

Personnel

Location

Army Service Complaints, APSG, HQ Army

Country

United Kingdom

City

Winchester

Job Description

This is a key role leading the largest team in Army Service Complaints Secretariat, delivering through life case management and investigation of  Army SC to their conclusion.
The postholder allocates SC for management, investigation and decision, including to Regular Reserve Decision and Appeal Bodies rank ranged from Lt Col to Maj Gen. They must ensure timelines are adhered to and Decisions made are consistent and comply with legislation and policy. Additionally they will design and deliver pan-departmental training intervention resulting from lessons identified through the internal assurance process. 

1. Deliver through life case management and investigation of Service Complaints (SC) to their conclusion on behalf of Defence Council.
2. Command and leadership of a diverse whole force team of c.130 mil and CS pers ranging from AO to OF7 in the delivery of SC.
3. Assign admissible SC to a dedicated team of military and civil service Case Managers for management…

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