SCT Case Manager 1

Job Summary

Recruiting Service

Royal Air Force

SERVE Ref/JPAN/URN

2290605

NATO Rank(s)

OR-7 - CPO - SSgt/CSgt - Chf Tech/FS,
OR-9 - WO1 - WO/Macr,
OF-2 - Lt - Capt RM - Capt - Flt Lt

UK Rank(s)

Flight Sergeant,
Warrant Officer,
Flight Lieutenant

Closing date

02/11/2026 23:55

Anticipated start date

February 2027

Engagement type

FTRS - Home Commitment

Commitment length

3 Years

Open to personnel from

Royal Navy,
Army,
Royal Air Force

Branch/Trade/ Profession

Any

Specialisation

Any

Location

RAF High Wycombe

Country

United Kingdom

Job Description

A vacancy will arise for a FS/WO/Flt Lt (Any Profession) to serve as a Service Complaints Case Manager at RAF High Wycombe on FTRS (HC) Terms and Conditions of Service (TCoS) with an initial proposed start date of 01 February 27. Flexible working arrangements may/is available to allow working from an Alternative Working Address and will be open to negotiation, depending upon the needs of the Service and the individual.

The role is responsible for: 
 
a.    Conducting timely additional investigation at DB or AB where required, including effective liaison with external agencies (e.g. DBS). 

b.    Provision of timely updates to complainants and respondents throughout the DB/AB process in accordance with JSP 831 and any additional direction given.

c.    The efficient staffing of DB/AB SCs to the appropriate DB/AB.

d.    Assisting DB/ABs by providing SME advice and guidance on draft Decision Letters. 

e.    Distributing the signed Decision and Appeal Letters to the Complainant, respondent(s) and…

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