Tri-Service Complaints Unit Case Manager A, B & C

Job Summary

Recruiting Service

Joint

SERVE Ref/JPAN/URN

ECR 107033

NATO Rank(s)

OF-3 - Lt Cdr - Maj - Sqn Ldr

UK Rank(s)

Lieutenant-Commander,
Major,
Major (RM),
Squadron Leader

Closing date

06/12/2026 23:55

Anticipated start date

January 2027

Engagement type

FTRS - Home Commitment

Commitment length

24 months

Post Owner Email

Rhiannon.Kelshaw100@mod.gov.uk

Open to personnel from

Royal Navy,
Army,
Royal Air Force,
Royal Marines,
Naval Careers Service

Branch/Trade/ Profession

Any

Specialisation

Any

Location

Whitehall

Country

United Kingdom

City

London

Job Description

Subject to formal establishment, Joint boarding process and single Service (sS) policies, three vacancies will arise for an OF3 to serve as Tri Service Complaints Unit Case Manager A, B & C at MOD Main Building (MB) on FTRS Home Commitment (HC) Terms and Conditions of Service (TaCoS), with an initial proposed start date of 4 January 2027 (or earlier/later, subject to formal establishment and candidate status).

Unit Function: 

Deliver tri-Service oversight, assurance and implementation support for serious and sensitive Service Complaints.

Position Role: 

Provide case management, assurance and operating-model support for the Tri-Service Serious Complaints Unit.

Responsibilities: 

    Delivery of the TSCU will take a phased approach. As the role matures, responsibilities may include the following:

    Contribution to Future Model Design

    • Support analysis of TSCU pilot evidence, including lessons identified and risks.
    • Contribute to the development, testing and refinement of future operating…

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