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SO2 MIS OP SP (15544)
Job Summary Apply For This Job
Recruiting Service
Army
SERVE Ref/JPAN/URN
2009242
NATO Rank(s)
OF-3 - Lt Cdr - Maj - Sqn Ldr
UK Rank(s)
Major
Closing date
19/09/2024 17:00
Anticipated start date
January 2025
Commitment length
36 months
Post Owner Email
charles.routh603@mod.gov.uk
Open to personnel from
Army
Branch/Trade/Profession
Any
Specialisation
Personnel
Location
Army Service Complaints, APSG, HQ Army
Region
Hampshire
Country
United Kingdom
Engagement type
FTRS - Home Commitment
Task requirements
| Provide MIS & assurance support to the Service Complaints process, and provision of data and stats to Army, Defence and SCOAF. Specific Roles include: 1 Command and lead Service Complaints MIS Team conducting assurance and compliance on SC Sec and CoC processes, iaw legislation and policy. 2 Prepare, maintain and update all SC MIS, including trend analysis and briefing notes, for the Army and tri-Service as required. 3 Member of the Service Complaints Working Group and SCOAF Service Complaints Statistics Group providing SME advice. 4 Identify, report and manage CMS SC change requirements and CMS SC tri-Service change management & delivery on behalf of the Services. 5 Write and amend bespoke SC reports for the Services, the Centre and the SCOAF. Publish on the discipline dashboard as required. 6 Oversee Army JPA discipline guides and support the DBS Discipline Process Lead in the production of tS CMS Business Process Guides. 7 Manage and conduct training and education on CMS and associated digital reporting systems iaw policy and legislation. 8 Support and lead other tasks as required by the Service Complaints Secretary IAW business need. |
Essential competencies
None specified
Desirable competencies
| Experience of working with the Service Complaints Case Management System. ICSC(L). Sub unit command. Previous G1 experience. Knowledge of assurance and statistical analysis. Experience of working within a Formation HQ. |
Selection Process
Application filtered to Boarding
Additional information
| Must possess empathy and absolute discretion as they will handle daily, confidential personal information of a highly sensitive nature. Must also demonstrate attention to detail and consistent accuracy in their work as mistakes can have a disproportionate effect further on. Remote working is supported and enabled with appropriate IT. Incumbent should be able to work on-site for 3 days per week. |